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Insights on AI customer service, productivity, and the future of customer experience — from the LimeDesk team.

AI Customer Service for SMBs
AI & Customer Service

Why SMBs are choosing AI customer service

Mirthe Hofstra • Feb 12, 2026 • 5 min read

Discover how small and medium-sized businesses are getting big results by smartly automating their customer service.

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Saving time with email
Productivity

How much time does answering email really cost you?

Tijmen Vromans • Apr 22, 2026 • 4 min read

Email costs business owners an average of 2 hours a day. Discover how AI can cut that in half without losing quality.

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Chatbot vs live chat
Comparison

AI chatbot vs. live chat: what fits your business?

Joris ter Steege • Mar 18, 2026 • 6 min read

An honest comparison between AI chatbots and live chat. When do you choose which?

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Customer service trends 2026
Trends

The future of customer service: trends for 2026

Yara Pijnenburg • Jan 8, 2026 • 7 min read

From hyper-personalization to voice AI — these are the trends you need to know.

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