An AI that truly knows your customers.

Train the AI on your FAQs, website and documents. It answers chat questions 24/7 and prepares a draft reply for every email — in your tone of voice. If in doubt, it hands the conversation over to your team seamlessly.

Start free for 7 days How it works

Go live yourself right away No credit card required Answers from your own knowledge base

Ready in 3 steps for your customers.

No weeks-long implementation. No technical knowledge required.

Connect your knowledge

Paste your FAQs, import them as .txt, .md or .csv, or let Limey write your return policy and FAQ with the wizard. Save and the AI uses it right away.

Set the tone

Tell us briefly how you talk to customers. Formal or playful, short or detailed — the AI adapts accordingly.

AI goes live — 24/7

The AI answers chat questions directly on your website; for emails it prepares a draft for you to approve. WhatsApp is coming soon. If in doubt, it hands off to a team member.

Smarter than a chatbot. Exactly the way you want it.

No fixed scripts, no decision trees. The AI understands the intent behind a question and always gives the right answer — based on your own knowledge base.

Runs on your knowledge base

Answers only based on your own content. No made-up facts, no hallucinations.

Recognizes intent

Understands whether a customer is asking a question, has a complaint, wants to place an order, or needs help.

Seamless handoff

If in doubt, the AI hands off to a team member — with the full history included. The customer can see in the chat who they're talking to, and can continue with the AI if nobody replies for a while.

Speaks 70+ languages

Automatically replies to customers in their own language — Dutch, English, German, Spanish and more.

Email assistant

Incoming emails automatically get a draft reply from your knowledge base. You read it, approve it, and send it — nothing goes out without your sign-off.

Secure & GDPR-compliant

Data stays within Europe. Customer conversations are never used to train external models.

Questions we get often.

Missing something? Send us a message via the contact page.

How long does it take before the AI is ready?

Once you've uploaded your content, the AI is up and running right away — often live the same day. You build and improve your knowledge base entirely yourself via the dashboard; no waiting time or upfront alignment needed.

Does the AI also work in languages other than English?

Yes. The AI automatically detects a customer's language and replies in the same language. Supported: 70+ languages, including Dutch, English, German, French, Spanish and Polish.

What happens if the AI doesn't know something?

The AI only answers what it's certain of from your knowledge base. In case of doubt or a complex complaint, it hands off to a team member — including the full conversation history. If nobody replies for a while, the customer can continue with the AI in one click after a few minutes. You decide after how many minutes (or turn it off).

Can I correct the AI if I don't like an answer?

Absolutely. In the dashboard you can see every answer the AI has given. With one click you can improve an answer or add a new FAQ — the AI adapts immediately.

Where is my data stored?

Entirely within the European Union, on servers that comply with GDPR. Customer conversations are never used to train external AI models.

Which channels does the AI work on?

Website chat, email and Telegram are live. WhatsApp Business, Facebook Messenger and Instagram DM are on the roadmap and coming soon. See the integrations page for the full list.

Does the AI send emails without me seeing them?

No, never. For email, the AI works with drafts: it prepares a reply for you in the inbox, and you approve or edit it before it's sent. In chat the AI does reply directly — there you can take over the conversation at any moment with one click.