An AI that truly knows your customers.

Train the AI on your FAQs, website and documents. It answers chat questions 24/7 and prepares a draft reply for every email — in your tone of voice. If in doubt, it hands the conversation over to your team seamlessly.

Go live yourself right away No credit card required Answers from your own knowledge base
LimeDesk knowledge base — train the AI on your own content
85%
questions resolved automatically
<30s
average response time
24/7
always available

Ready in 3 steps for your customers.

No weeks-long implementation. No technical knowledge required.

01

Connect your knowledge

Upload FAQs, PDFs, or let the AI index your entire website. No manual work — the import runs automatically.

02

Set the tone

Tell us briefly how you talk to customers. Formal or playful, short or detailed — the AI adapts accordingly.

03

AI goes live — 24/7

The AI answers chat questions directly on your website; for emails it prepares a draft for you to approve. WhatsApp is coming soon. If in doubt, it hands off to a team member.

Smarter than a chatbot. Exactly the way you want it.

No fixed scripts, no decision trees. The AI understands the intent behind a question and always gives the right answer — based on your own knowledge base.

Runs on your knowledge base

Answers only based on your own content. No made-up facts, no hallucinations.

Recognizes intent

Understands whether a customer is asking a question, has a complaint, wants to place an order, or needs help.

Seamless handoff

If in doubt, the AI hands off to a team member — with the full history included. The customer can see in the chat who they're talking to.

Speaks 70+ languages

Automatically replies to customers in their own language — Dutch, English, German, Spanish and more.

Email assistant

Incoming emails automatically get a draft reply from your knowledge base. You read it, approve it, and send it — nothing goes out without your sign-off.

Secure & GDPR-compliant

Data stays within Europe. Customer conversations are never used to train external models.

One AI, all your channels.

Enter your content once and from then on the AI works across every channel — always in the same tone of voice, with nothing to configure per channel.

  • Website chat
  • Email (Gmail & Outlook)
  • Telegram
  • WhatsApp Business Soon
  • Facebook Messenger Soon
  • Instagram DM Soon
LimeDesk Unified Inbox — all channels in one place

Questions we get often.

Missing something? Send us a message via the contact page.

How long does it take before the AI is ready?
Once you've uploaded your content, the AI is up and running right away — often live the same day. You build and improve your knowledge base entirely yourself via the dashboard; no waiting time or upfront alignment needed.
Does the AI also work in languages other than English?
Yes. The AI automatically detects a customer's language and replies in the same language. Supported: 70+ languages, including Dutch, English, German, French, Spanish and Polish.
What happens if the AI doesn't know something?
The AI only answers what it's certain of from your knowledge base. In case of doubt or a complex complaint, it hands off to a team member — including the full conversation history.
Can I correct the AI if I don't like an answer?
Absolutely. In the dashboard you can see every answer the AI has given. With one click you can improve an answer or add a new FAQ — the AI adapts immediately.
Where is my data stored?
Entirely within the European Union, on servers that comply with GDPR. Customer conversations are never used to train external AI models.
Which channels does the AI work on?
Website chat, email and Telegram are live. WhatsApp Business, Facebook Messenger and Instagram DM are on the roadmap and coming soon. See the integrations page for the full list.
Does the AI send emails without me seeing them?
No, never. For email, the AI works with drafts: it prepares a reply for you in the inbox, and you approve or edit it before it's sent. In chat the AI does reply directly — there you can take over the conversation at any moment with one click.

Ready to make your customer service smarter?

Start free for 7 days. Cancel monthly, no hidden costs. Go live yourself in minutes — no technical skills needed.

✓ 7 days free · ✓ No credit card required · ✓ Live in minutes