Summary: We respect your privacy. Your data is stored on servers in the Netherlands (EU). For the AI feature, OpenAI (United States) processes messages; that transfer is covered by the EU Standard Contractual Clauses (SCCs). We never sell your data to third parties, and you always have control over your data.
1. Who are we?
LimeDesk is a provider of AI-driven customer service solutions. We are responsible for the processing of personal data as described in this privacy policy.
- Company name: LimeDesk
- KvK (Chamber of Commerce): 99420929
- VAT: NL005386326B53
- Email: info@limedesk.ai
2. What data do we collect?
We collect the following categories of data:
- Account data: name, email address, company name, billing address.
- Usage data: chat conversations, email content (for AI training), configuration settings.
- Technical data: IP address, browser type, device information.
- Payment data: processed by our payment provider (Mollie) and not stored by us.
3. What do we use your data for?
We process your data for:
- Providing and improving our AI services.
- Personalizing the AI to match your tone of voice.
- Billing and customer support.
- Sending important service updates.
- Analyzing and improving our service.
4. How long do we retain your data?
We retain your data for as long as you are a customer, plus a period of 7 years for tax obligations. After termination of your account, your data is deleted within 90 days, unless otherwise legally required.
5. Do we share your data?
We only share your data with the following sub-processors:
- OpenAI (United States) — AI processing of messages. The transfer to the US is covered by the EU Standard Contractual Clauses (SCCs).
- Mollie (Netherlands) — payment processing.
- TransIP (Netherlands) — hosting of the server (VPS) and email.
We never sell your data to third parties.
6. Your rights
Under the GDPR you have the following rights:
- Access: you can request which data we hold about you.
- Correction: you can have incorrect data corrected.
- Erasure: you can request deletion of your data.
- Portability: you can request your data in a common format.
- Objection: you can object to certain processing.
To exercise your rights, contact us at info@limedesk.ai.
7. Security
We take appropriate technical and organizational measures to protect your data, including:
- SSL/TLS encryption for all data transfer.
- Encryption of stored data.
- Regular security audits.
- Access control and logging.
8. Cookies
We use functional cookies that are necessary for the website to work. For analytics and marketing cookies (such as Google Analytics, Google Ads and Meta Pixel) we first ask for your consent via the cookie notice. If you decline, we don't place them.
9. Changes
This privacy policy may be amended. Significant changes will be announced at least 30 days in advance via email.
10. Contact and complaints
For questions about this privacy policy or to file a complaint:
- Email: info@limedesk.ai
You also have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) via autoriteitpersoonsgegevens.nl.