One inbox for all your customer contact. AI does the work.

Answer most of your customer questions automatically. LimeDesk learns from your knowledge base and replies instantly — day and night, in your tone of voice.

Start 7 days free! Watch demo

What do you get with LimeDesk?

When will my package arrive?

Tomorrow between 2–4 PM via PostNL 📦

AI answers 24/7

Answers based on your knowledge base, in your tone of voice.

One inbox

WhatsApp, email, Instagram and Messenger — all in one place, coming soon.

AI is answering this conversation Take over

You stay in control

Pause the AI with one click and take over the conversation.

AI answers 24/7 — in your style.

Train the AI on your FAQs, website and documents. Then it does the work: answering automatically in your tone of voice, without you having to step in every time.

Answers based on your knowledge base, website and documents
Answers 24/7 in your own tone of voice
When in doubt: seamless handoff to your team
85% of questions resolved automatically on average

See how it works →

LimeDesk AI

Online

Hi, can I still change my order?

You can make changes up to 1 hour after ordering. Give me your order number and I'll check right away.

#3892

One inbox for all your channels.

WhatsApp, email, Instagram, Messenger and website chat — all conversations in one place. You see everything, miss nothing, and your team works from one overview.

WhatsApp, email, Instagram, Telegram and more
AI and human conversations side by side
Filter by channel, status and priority
Hand off to a team member instantly

View all integrations →

LimeDesk unified inbox — all channels in one overview

One knowledge base.
Always up to date.

Paste your FAQs, import them as a text file or write them in the knowledge base — the AI uses them right away. Changed something? Save and every answer is immediately up to date.

No FAQ yet? Limey writes your return policy and FAQ after a few quick questions
Import FAQs (.txt, .md or .csv) or paste them in
Articles per topic: returns, shipping, payment
AI answers based only on your own content
Edit an article and Limey knows it right away

Live in 3 steps.

No training, no developer, no hassle.

STEP 1

Add your
knowledge base

Paste your FAQ, import a text file or write an article. Nothing written down yet? Answer a few questions and Limey writes your return policy and FAQ.

Import, Return policy & FAQ and New article buttons

STEP 2

Place the
widget on your site

One line of code on your website. Done in 30 seconds — no developer needed.

STEP 3

Connect your channels
in one click

WhatsApp, Instagram, Messenger or email — connect them directly to your LimeDesk inbox.

LimeDesk WhatsApp Business integration — available

Your customers want an instant answer. LimeDesk makes sure they get it — on every channel, in your style, 24 hours a day.

85%

questions resolved automatically

<30s

average response time

24/7

always available for your customers

I'm a …

Pick what fits you and see right away what Limey handles for you.

Limey

AI Agent · Online

Type your question...

Who it's for

For the online store where the owner answers questions at night.

Twenty to two hundred questions a week, and most of them are the same: where is my order, how do I return this, when will it arrive. LimeDesk handles those, so you are left with the ones that actually need you.

An answer at eleven at night.

Your customer does not wait until morning, and so does not have second thoughts until morning either. For online stores, that means orders.

24 hours a day, weekends included
Answers taken from your own content
Anything it does not know comes to you

"Where is my order?" answers itself.

Connect your store and LimeDesk looks up the order and gives the real status. This is often half of all questions.

Live order status from Shopify
Track and trace right in the chat
Only with both order number and email

Your evenings back, for €79 a month.

Five to ten hours a week that now go into the same ten questions. Do the maths on what your hour is worth.

Website chat, email and Telegram
One inbox, with takeover in a single click
Unlimited conversations, cancel monthly

What our customers say.

Yara El-Hassan

Women's fashion webshop

Sizes, returns, "does this fit a size 8?" — I typed the same thing every evening. Now the chat does it and I only read the exceptions in the morning.

Bram Aldenkamp

Logistics company

Didn't believe a word of it. Did a two-week trial to humour my business partner. Still running.

Linh Tran

Massage practice

People now book at half past eleven at night, right after asking the chat. They used to email, and by the next day they'd forgotten.

Stefan Veenstra

Furniture workshop

"How far along is my table?" I put the status in once and the rest takes care of itself. Customers honestly prefer it to calling.

Tristan Veldhuis

Webshop

Where-is-my-parcel emails. Just. Gone. 🙏

Selma Yildiz

Bookkeeping firm

Around the tax deadline the phone is usually red-hot. This quarter I noticed how quiet it was. Turned out the chat had already caught the standard questions. Took some getting used to, in a good way.

Joris Hooghuis

Plumbing & installation company

A leak at eleven at night? The customer immediately hears: shut the main valve, send a photo, we'll call at eight tomorrow. That used to take three phone calls to sort out.

Mateo Romero

Bike shop

It sounds like us. A customer recently asked whether "the new colleague" also worked on Saturdays. Yes, apparently.

Ravi Bhattacharya

Travel agency

Our customers are in Bali, Curaçao, Canada. Questions come in overnight. They used to wait until we woke up; now they get an answer in their own language and book right away.

Anouk Sonneveld

Interior stylist

Honestly, I thought a "bot" would feel a bit cheap for my brand. Until I read the answers. I would have written them exactly like that.

Cas Westenberg

Sports shop

Before: "have you replied to that email yet?" Now: one inbox, one overview, done. That alone.

Aisha Bouali

Notary office

Inheritance law is complex and people call worried. The chat first calmly explains the basics and hands over to us once it gets personal. Clients appreciate that pace.