Customer service for dropshippers

Ready in 3 steps.

No developer needed. Allow half an hour, coffee included.

Connect your Shopify

Create an app in Shopify and paste the Client ID and secret into LimeDesk. Limey only gets read access to orders, nothing else.

Add your answers

Delivery times, returns, shipping costs: answer a few questions and Limey writes your return policy and FAQ. Or add your own texts to the knowledge base.

Limey answers

Instantly in the chat. By email as a draft you send with one click. Evenings and weekends included.

Built for the questions you get every day.

Dropshipping means longer delivery times, and so more questions. Limey handles them with the facts from your store.

Order status from Shopify

Order number plus email address, and Limey gives the status, the carrier and the tracking link. Guessing numbers does not work: without the matching email address he reveals nothing.

Delivery times explained calmly

Limey tells customers what you wrote about delivery times. No invented delivery date and never a promise you did not make.

Email, no widget needed

Many dropshippers work by email. Limey reads your inbox, recognises the customer by the sender address and prepares the reply. You hit Send.

In your customer’s language

English, German, French or Spanish: Limey replies in the same language as the customer, even if your answers are written in Dutch.

A human when it matters

Damaged package, angry customer or something not in your answers? Then the conversation comes to you, with the full history attached. Not around right now? Your customer can continue with Limey after a few minutes.

Alerts in Slack or by email

New conversation or handover? You get a message in Slack or in your mailbox. Nothing slips through, without keeping the dashboard open.

Rather not have a chat widget on your site?

No problem. Just connect your mailbox and Limey works equally well via email. Every reply waits as a draft in your inbox; nothing goes out without your click.

Works with Gmail, Outlook and your own domain
Recognises the order by the sender address
Draft is ready: edit or send right away
Never sends anything without your approval

Limey suggests this reply96% confidence · 23:07

Hi Lisa, Thanks for your message! Your order #1042 is on its way with PostNL and will be delivered tomorrow. Your tracking link: postnl.nl/track/3SABC… Anything else I can help with? Happy to help!

Send EditDiscard

You give it a quick read and hit Send. That is all.

Questions from dropshippers.

Not answered here? Send us a message via the contact page.

Does it work with my Shopify store?

Yes. You create an app in Shopify, copy the Client ID and secret and paste them into LimeDesk. Limey only gets read access to orders. Allow about ten minutes; the step-by-step guide is in the dashboard.

Do I need to put a chat widget on my site?

No. If you prefer working by email, just connect your mailbox (Gmail, Outlook or your own domain). The widget is an extra, not a requirement.

Can a customer look up someone else’s order?

No. In the chat, Limey only reveals something when the order number and email address belong together. By email, the sender address applies. After three failed attempts he refers to a team member.

My customers are also in Germany and Belgium. Does that work?

Yes. Limey detects the customer’s language and replies in Dutch, English, German, French or Spanish, even if your answers are written in one language.

What if Limey does not know something?

Then he does not make anything up. He says he will pass it on and you take over the conversation in one click, with the full history. You get an alert in Slack or by email.

Does it work with WooCommerce or other platforms?

Order status currently works with Shopify only. Chat, email and the knowledge base work on any online store, so even without Shopify most questions can be answered automatically.

I don’t have a return policy or FAQ yet. Where do I start?

In your dashboard: Knowledge base → Return policy & FAQ. Answer a few questions about shipping and returns, and Limey adds your return policy plus the questions customers ask most straight to your knowledge base. No account yet? Try the free return policy generator first.

What does it cost?

Starter is €79 per month, VAT included, with unlimited conversations and all integrations. Try it free for 7 days and cancel monthly. See the pricing.

Customer service for dropshippers.