Shopify

Customer service for your Shopify store.

Connect your Shopify in a few minutes. Limey answers questions about orders, delivery and returns, in the chat on your store and in your mailbox.

Start your 7-day free trial Live in 3 steps

What Limey does for your Shopify store.

Order status from Shopify

The customer gives order number and email, Limey replies with status, carrier and tracking link. Read-only access.

Returns and delivery

Limey answers from your own knowledge base. No return policy yet? The wizard writes it in a few minutes, based on EU rules.

Email without the hassle

Connect your mailbox and Limey prepares a draft for every customer email. You read it and hit Send.

Live in 3 steps.

Connect your Shopify

In Integrations: create an app in Shopify and paste the Client ID and secret into LimeDesk. Limey only gets read access to orders.

Add your answers

Paste your FAQ, import a .txt/.csv file or let the wizard write your return policy and FAQ.

Put the chat on your store

Paste one line of code into your theme, or work by email only. Done.

The LimeDesk chat gives the status of a Shopify order with a tracking link

Good to know.

Order status works with Shopify; other platforms (WooCommerce, etc.) get answers from your knowledge base.
Limey can't change, cancel or refund orders: read-only.
Answers in the customer's language: NL, EN, DE, FR and ES.
Limey in doubt? The conversation comes to you, with a Slack or email notification.

Frequently asked questions.

How long does connecting take?

About ten minutes. The step-by-step guide is in the dashboard under Integrations → Shopify.

Can Limey change orders?

No. LimeDesk only gets read access. Refunds and cancellations you do yourself in Shopify.

Can I try it first?

Yes. Try everything free for 7 days and cancel monthly. On the homepage you can also enter your own store without an account and chat with Limey right away.

What does it cost?

Starter is €79 a month incl. VAT (1 user), Pro €149 (3 users). Unlimited conversations, all integrations included.

Try it on your own store.

7 days free, live in 5 minutes, cancel monthly.

Start your 7-day free trial See pricing