Order status

"Where is my order?" Limey answers.

The question every online store gets most. Limey looks up the status in your Shopify and answers your customer with the carrier and tracking link, even at 11 PM.

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Why this question takes so much time.

It comes every day

In almost every online store "where is my order?" is the most frequent question. The answer is nearly always the same: look it up and send the link.

Often after hours

Customers check their order on the couch in the evening. Anyone who only hears back the next morning emails again.

Looking it up, again

Open the order, check the status, copy carrier and link, type the email. A few minutes per question, dozens of times a week.

How it works.

The customer asks

In the chat on your site or by email. In the chat the customer gives their order number and email address; by email Limey recognises the sender.

Limey looks it up

In your Shopify, with read-only access to orders. If the email address doesn't match the order, he reveals nothing.

The customer gets an answer

Status, carrier and tracking link, in the customer's language. By email the reply is ready as a draft; you hit Send.

The LimeDesk chat answers a question about order #1042 with the status and a tracking link

Safe and honest.

Read-only access to orders: Limey can't change or cancel anything.
Order number and email address must match; after three failed attempts he refers to a team member.
Limey never invents a delivery date: he says what Shopify says.
In doubt, or a damaged or lost parcel? The conversation comes to you, with the full history.

Frequently asked questions.

Does this only work with Shopify?

The automatic order status works with Shopify today. Questions about delivery times, shipping and returns are answered on any store from your own knowledge base.

Do I need a chat widget on my site?

No. It also works by email only: connect your mailbox (Gmail, Outlook or your own domain) and Limey prepares a draft reply.

Which languages does Limey speak?

The customer's language: Dutch, English, German, French or Spanish.

What does it cost?

Starter is €79 a month incl. VAT, with unlimited conversations. Try it free for 7 days and cancel monthly.

Never type where the parcel is again.

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